Preparing for Visit

What to Expect

  • New patient visits typically last 45-60 minutes, but can be longer.
  • Please arrive 30 minutes in advance of the appointment time if you have not filled out the new patient forms and paperwork online.

  • Cancelations: Cancelations and changes must be addressed 48 hours before the visit date.

  • Missed Visits: If you miss 2 or more visits in a row without reasonable explanation, we reserve the right to not schedule a third.

  • Late Arrivals: Patients who arrive 30 minutes late for a new patient visit or 15 minutes for a follow-up visit may need to wait to be seen. This is to allow patients who arrive on time to be seen without delay.

  • Medicaid transport will be made available to patients with Medicaid who need transport. Please call 1-866-386-8331 to schedule non-emergency transportation to our office.

Scheduled for a Televisit Appointment? There are two ways to join your scheduled telehealth call:

  • Approximately 30 minutes prior to your scheduled telehealth appointment, you will receive an email containing a link to join the video call with your provider. Simply click the link you received from Healow and you will automatically be redirected to the telehealth window.

  • Visit the Healow Page (https://healow.com/apps/tv/code) and enter the healowTV code you received in your email or over the phone from your provider.

Please remember to bring:

  • Any information unable to be completed online such as medical history or family history.
  • List of current medications (both prescription and/or over the counter).
  • Insurance card
  • Identification Card (Driver’s License)
  • Co-payment (due at time of service)

Tips for Your Visit:

  • Keeping a journal or writing down symptoms and changes as they occur.
  • Writing down any questions or concerns and letting our receptionist know ahead of time so that we can address them during the appointment.

If Bringing a Baby:

  • Please bring a blanket to keep your child warm during the exam.

For Siblings:

  • Please bring homework, books, coloring books, or other activities to keep your child occupied.